At Artisan Elm, we create thoughtfully designed furniture meant to be lived with for years. If something isn’t right, we’re here to help—while ensuring a responsible and transparent return process.

1. Returns & Eligibility

Eligible items may be returned within 30 days of delivery.

  • Items must be unused and unassembled
  • Returned in original packaging with all components
  • Free from damage, wear, or signs of use

Returns that do not meet these conditions may be declined or subject to additional fees.

2. Non-Returnable Items

  • Custom or made-to-order items
  • Items marked Final Sale, Clearance, or As-Is
  • Assembled or used items
  • Items without original packaging
  • Mattresses and bedding accessories

3. How to Start a Return

  • Email support@artisanelm.com with your order number and reason for return
  • Approved returns will receive a Return Authorization (RMA)
  • Items returned without approval will not be accepted

4. Return Shipping

  • Customers are responsible for all return shipping costs
  • We can assist in coordinating a trusted carrier if needed
  • Approved returns must be received at our warehouse within 15 days of authorization
  • Damages during return shipping due to insufficient packaging are not eligible for refund

5. Restocking Fee

Approved returns are subject to a restocking fee of 20%–30%, based on order value.

  • Orders under $500: 20%
  • $500 – $1,500: 25%
  • Over $1,500: 30%

This fee covers inspection, handling, repackaging, and responsible processing of returned items.

6. Refunds

  • Refunds are issued to the original payment method
  • Original shipping and delivery charges are non-refundable
  • All refunds are processed after deducting return shipping costs, restocking fees, and any applicable restoration or handling charges
  • The final refund amount will be confirmed after inspection and is final
  • Please allow 7–10 business days after inspection for processing

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will work with you to resolve the issue promptly.

8. Order Cancellations

We understand that plans can change. Because many of our items are processed quickly after an order is placed, cancellation requests are time-sensitive.

  • Within 24 hours of placing your order: If approved, cancellations are eligible for a full refund with no fees.
  • After 24 hours: Approved cancellations are subject to a 15% cancellation fee.
  • Cancellation requests are not guaranteed, as orders may already be processed or in transit. If an order has already shipped, it cannot be cancelled and will fall under our standard return policy.
  • Refunds for cancelled orders will exclude any non-recoverable processing or payment fees, if applicable.

9. Our Commitment

As part of our commitment to sustainability, returned items are carefully inspected and, where possible, restored or responsibly rehomed to reduce environmental impact.

10. Policy Exceptions

Any situations not explicitly covered in this policy will be reviewed on a case-by-case basis. All decisions are made at Artisan Elm’s sole discretion and are final.

We always aim to reach fair and reasonable resolutions that reflect our commitment to quality and customer experience.