Need to cancel an Order?

You can request to cancel any order before it ships from My Orders or by sending us an email at hi@artisanelm.com with your order #. Cancellation requests are not a guarantee, as our cancellation system will not allow items to be canceled once they are preparing for shipment.

If you missed the window to cancel the order, you can always set up a return ahead of time, and then send the item back once it arrives. Please note, return shipping costs may apply!

What you can do if your Cancellation has been Denied

  • If you wish to keep your item(s) there is no further action needed.
  • If you wish to return your unwanted item(s) you can do so once you have received your item(s). To get started, view your recent orders and select the item you want to return or drop us an email at hi@artisanelm.com.

Cancelling a Return

Already requested for return but changed your mind? Don’t worry! As long you still have the item in your possession, you can easily cancel the return by dropping us an email at hi@artisanelm.com.