If we’ve sent you something you didn’t order, we will get the correct item to you for free within 30 days of delivery. Simply drop us an email at hi@artisanelm.com to get started.
Wrong Item Policy:
You must contact us about receiving the wrong item within 30 days of the delivery date to qualify for a resolution. We offer multiple solutions when your order is not right. To help make your order perfect, we may require a photo and/or for the original item to be returned when providing a resolution. If you are instructed to return the original item and it is not received at our Returns Center, we reserve the right to reverse the refund or charge for a replacement unit. We reserve the right to refuse to service any wrong item reported more than 30 days after the delivery date.
We apologize for your less than perfect experience.