Updating Orders Before Shipping

Before an item has shipped, or is in the process of shipping, you can easily edit the details of your order online. From My Orders you can cancel, change the delivery method, or change the shipping address for each item. You can also, contact us via email at hi@artisanelm.com for help.

Updating Orders In Transit

Once an item has shipped, a few extra steps are required to make adjustments. Unfortunately, items already in transit cannot be expedited.

FedEx or UPS

If you have a FedEx or UPS tracking number, you can update your order through FedEx Delivery Manager or UPS My Choice. Both give you the ability to:

  • Hold or delay packages
  • Pick up from a local FedEx or UPS location
  • Deliver to another address
  • Delivery on another day
  • Schedule a delivery window
  • Sign for packages online

All Other Carriers

If your item is not being shipped by FedEx or UPS, it’s considered a large item. You can make these changes to orders for large items:

Reschedule the delivery date and/or time window:

  • Follow the instructions listed in your schedule delivery date confirmation email.
  • Delivery dates cannot be adjusted within 24 hours of scheduled deliveries.

Change the shipping address:

You cannot change the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfillment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.

You may be able to change your delivery date (with the exception of Free Delivery) depending on the product you ordered and where it is in transit. To change your delivery date, please reach us on hi@artisianelm.com. Please note that not all delivery dates can be changed and you may be charged an additional fee for changes to take effect.

Change the delivery method:

  • Go to My Orders and choose “Change Delivery Method” if available.
  • For more information on delivery method options, take a look at Shipping Large Items.