Information Security
When Artisanelm detects suspicious activity from an account we take the proactive step of locking that account. This serves the dual purpose of protecting the customer’s information and preventing fraudulent activity from the account. If your account requires a password reset, we may have noticed suspicious activity linked to your account and therefore took steps to protect it. The only way to regain access to the account is then to reset the password.
Follow the instructions at https://artisanelm.com/my-account/lost-password/ to create a new password!
One of the largest targets for modern hackers is credentials, meaning username and password. It is important to note that leaked credentials are not a result of compromised Artisanelm systems.
Malicious actors can gain access to your username and password in any number of ways: Phishing or the practice of sending individuals emails enticing them to divulge private information; installing credential stealing malware on an individual’s machine capturing any usernames/passwords being entered by the user; or even from credential dumps from compromised websites.
Attackers can then leverage stolen credentials against other sites to login to accounts. An easy way for users to mitigate this threat is to use unique passwords on each site, this way if your credentials are stolen or hijacked for one account it will not affect all of the others.
Protecting your usernames and passwords are very important to staying safe online. Using complex passwords and not sharing passwords across multiple sites are good ways to protect your online identity. The US Government maintains a good list of advice for creating and using passwords safely at https://www.us-cert.gov/ncas/tips/ST04-002 as well as a fairly expansive list of good cyber safety practices at https://www.us-cert.gov/ncas/tips.