Artisanelm Community Guidelines
Artisanelm’s goal is to make furniture and home décor shopping fun and easy. Part of that mission is making our customers confident in their decision to shop with us. Artisanelm Community is a space for sellers and buyers to connect with one another specially through messages, including social media, reviews and feedbacks.
To keep the Artisanelm marketplace functioning effectively, we know it is important for members to be able to communicate easily with each other.
However, to keep everyone in our community safe we have guidelines and policies that cover how you communicate.
We don’t allow our members to:
- Make offers to buy and sell outside of artisanelm
- Send spam
- Threaten others, or use profanity or hate speech
- Exchange any personal information (except names), including email addresses, phone numbers, or other contact information
- Send viruses, malicious code, or software through our messaging service
- Be authentic. When it comes to leaving feedback, honesty is the best policy. Your real, unbiased opinions make for the most helpful and reliable opinions. When reviewing or posting, go ahead and put all your cards on the table! The more detail you provide, the better.
- Be respectful. We have strict Anti-Discrimination and Hate Speech policy.
What can I do about a member who’s threatening me?
If you ever receive a threat, report it to us immediately.
We’ll look into it and determine what action is needed, which could include suspending the member’s account. You should also report threats to local law enforcement.
A member left feedback which I don’t think is accurate or fair. Can I have it removed?
On request, we may remove some kinds of feedback – if it contains hate speech or profanities, for example. However, while we discourage rude and accusatory comments, we don’t remove them if they’re related to a specific transaction.
We would recommend getting in touch with the member and asking them to revise their feedback.