We know how frustrating a damaged or defective item can be.
At Artisanelm, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you received a damaged item.
You must contact us about any damaged or defective item within 30 days of the delivery date to qualify for a resolution of the issue. We offer multiple solutions when your order is not right. To help make your order perfect, we may require a photo and/or for the original item to be returned when providing a resolution. If you are instructed to return the original item and it is not received at our Returns Center, we reserve the right to reverse the refund or charge for a replacement unit. We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date.
Resolution we offer:
If an Order item arrives with a manufacturing defect or damage caused during transit, we will repair or replace the defective or damaged part. If that isn’t possible, we will arrange an exchange. We reserve the right to determine the best course of action. Following are the resolutions we offer in preferential order:
- Send Replacement Parts
- Partial Refund
- Send a Replacement Item
- Refund.
To get started drop us an email at hi@artisanelm.com with the images of damaged item, damaged part # as per assembly instructions and order #. Our team will help resolve the issue asap.